X bats Privacy Policy — How Your Data Is Kept Secure

X bats is a trusted online betting platform in Bangladesh. We believe your personal data belongs to you — which is why this privacy policy clearly explains what information x bats collects, why we collect it, and how it is used and stored.

This privacy policy applies to the x bats website, mobile app, and all digital services. By using our services, you agree to this policy — and we want you to agree with a full understanding of it, not just a click.

X bats complies with international data protection standards and follows applicable laws in Bangladesh. This policy may be updated at any time. Registered users will be notified by email of any changes, and the date at the top of the page will be updated accordingly.

X bats only collects information that is genuinely necessary to provide our services. Collecting excessive or irrelevant data goes against our policy. Below is a detailed breakdown of what we collect and why.

• Information you provide directly through the registration form.
• Your activity on the platform is automatically logged, but solely for security purposes.
• A scan of your national ID or passport may be required for identity verification.
• Chat or call records with our support team may be stored for quality assurance purposes.

X bats uses your data only for specific, clearly defined purposes. Below is a detailed breakdown of each use case, so you know exactly how your information is handled — no ambiguity.

• Account Creation & Management: To handle registration, login, KYC verification, and account security.
• Payment Processing: To process deposits and withdrawals securely and prevent fraud.
• Notifications & Communications: To send important updates, promotional offers, and account-related information.
• Service Improvement: To analyze usage patterns and improve the platform.
• Fraud & Abuse Prevention: To detect suspicious activity and maintain the integrity of the platform.
• Legal Obligations: To meet regulatory requirements and comply with anti-financial crime laws.
• Personalized Experience: To show you relevant offers and content based on your preferences and betting history.

X bats never sells your personal data to third parties. However, there are specific situations where limited data sharing may be necessary. Those situations are clearly outlined below.

• Payment Providers: To process transactions through payment gateways such as Mobile Pay, Nagad, and Rocket.
• Identity Verification Agencies: To regulatory authorities for identity verification as part of the KYC process.
• Law Enforcement Agencies: As part of a court order or lawful legal process, and only when legally required.
• Technology Service Providers: For hosting, cybersecurity, and analytics — all bound by our privacy agreements.
• Business Restructuring: In the event of a merger or acquisition — users will be notified in advance.

X bats uses industry-leading technology and practices to keep your data secure. A betting platform involves financial information, so we take security seriously — no compromises.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification as an added layer of security at login.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• 24/7 Security Monitoring: Automated systems and a team of human experts detect any suspicious activity in real time.
• Secure Server Infrastructure: Data is stored in secure data centers with regular backups.
• Staff Training: Every x bats employee receives regular training on data protection.

X bats uses cookies on its website and app. Cookies are small data files stored on your browser or device that help make your experience smoother and more personalized.

• Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Analytics Cookies: To understand which pages users visit — you can turn this off at any time.
• Marketing Cookies: To show you relevant ads based on your preferences — this is optional.
• Preference Cookies: To remember your language, region, and display preferences.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

X bats believes every user should have full control over their own data. We actively support and uphold the following rights.

• Right to Access: You can find out at any time exactly what data x bats holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Data Portability: You can request your data to be exported in a specific format.
• Right to Object: You can object to certain types of data processing.

To exercise any of these rights support@xbats.bet Email us and we will respond within 30 business days.

X bats only retains your data for as long as necessary. Once the retention period expires, data is securely deleted or anonymized.

The x bats platform may integrate certain third-party services, such as payment gateways or analytics tools. These services have their own privacy policies and operate outside x bats's control.

• Payment service providers (Mobile Pay, Nagad, Rocket) operate under their own privacy policies.
• Analytics services collect anonymous statistics only — no personal data.
• x bats is not responsible for the privacy practices of third-party websites or services.
• We only work with trusted and verified service providers.

Before engaging any third party, x bats ensures they meet the required data protection standards. Even so, we recommend reviewing the relevant service provider's privacy policy yourself.

For any questions, concerns, or complaints about our privacy policy, contact us directly. x bats takes every complaint seriously and works to resolve issues as quickly as possible.

• Email: support@xbats.bet — you'll typically receive a response within 24 hours.
• Live Chat: Chat with us directly via the Help Centre — 24/7 support available.
• Response Time: General queries are handled within 24 hours; data rights requests within 30 business days.